Frequent questions
-
Can I link my license plate to the product I purchased on the website?
Yes, you need to log in with your My Saba account. Click on "My access methods", "My license plates", and there you can add your license plate and link it to the web product you purchased.
-
How to redeem a gift voucher?
You can redeem it from the website or the app. Log in to your My Saba or register if you have not done so already. In the main menu, go to ‘Discounts’ and redeem your voucher.
-
If I have purchased a product online, is it necessary to take a ticket when I arrive at the parking lot?
No, this is not necessary. In your purchase confirmation email, you will receive an access QR and instructions on how to access the car park.
-
How can I create an account on My Saba?
Go to the website or app, click on "My Saba" at the top right, and in "Register" you can create a new user account.
-
How do I redeem the product purchased on the website in order to access the car park?
Once you have made your purchase, we will send you an email with instructions on how to redeem your product according to the chosen access method.
-
How can I delete my account?
In the section ‘My data’ you can unsubscribe from MySaba, which will result in the deletion of your account. We recommend that you first check that all paid App services have been deactivated.
-
I purchased a product but haven’t received the confirmation email. What should I do?
Log in to your My Saba account and check "My Purchases" to see if you have a reference number. If not, contact us for assistance.
-
What tasks can I manage from my personal area in the app?
-Add and modify your account or billing information -Add vehicles to your account and link them to Saba Ticketless -Access service -Add and manage your payment methods -Register your VIA-T -View invoices for purchases made through the app -See your favorite parking lots and purchases -Choose the app language -Enable and disable push notifications -Check legal information -Log out
-
Can I link more than one vehicle to access the parking with a license plate?
You can link up to 3 vehicles. In "My Account," select "My vehicles," add the details, and activate Saba Ticketless.
-
How can I obtain a monthly invoice for payments made with my VIA-T?
To receive the monthly invoice, send an email to cac@sabagroup.com. You will receive the invoice by postal mail each month.
-
How can I unsubscribe from the newsletter?
1. Log in to your account and go to "My Data" > "Communication Preferences". 2. In the Newsletter section, select the "No" option. 3. Click 'SAVE' to register your request.
-
How can I request my VIA-T receipts prior to my registration in the bonus plan?
If you need previous receipts, you must send us your request by email to: cac@sabagroup.com indicating the parking lot where you parked, the dates when you parked, and the VIA-T number (16 digits) used for the payment.
-
When will I start receiving the VIA-T receipts?
The receipts you will receive will be for VIA-T payments made after 48 working hours have passed since your registration in the service, and for the parking stays made after this period, not the previous ones. You will receive them by email the day after the payment is made.
-
How can I modify my bank account number for my subscription?
You need to go to your parking lot and provide the new bank account number along with a photocopy of a receipt or title certificate proving that you are the account holder. The modification will be made, and you will need to sign the SEPA document again. If no staff are available at the parking lot at that time, you can send the documentation and your subscriber details (ID/NIF, license plate, and the parking lot where you are a subscriber) to the email: atclientesaba@sabagroup.com.
-
Can I purchase a subscription at the parking lot?
Yes, you can go to the parking lot where you wish to subscribe to formalize your registration, with a photocopy of your ID, the bank account number for direct debit, and a photocopy of a receipt or bankbook showing your ownership of the account number.
-
How can I cancel my subscription?
You can go to your car park to formalize the cancellation, and they will provide you with a form for this purpose. In case you can't find any car park staff at that moment, you can send us an e-mail to: atclientesaba@sabagroup.com and we will refer your request to the car park for the cancellation of your season ticket.
-
What are the hours covered by the Multiday Daytime - 6 a.m. to 10 p.m.?
The Multiday Daytime product will be valid from 6 a.m. to 10 p.m. on the contracted day or days.
-
Can I check the purchase history made on the website?
Yes, you need to log in with your My Saba account. Click on "My Operations" and you will be able to view all the web purchases you have made.
-
What happens if my stay exceeds the validity period of the purchased product?
Before leaving the parking lot, you will need to contact us via the cashier intercom and pay for the additional minutes according to the standard rate.
-
Can I request an invoice for my minute-based parking stay?
Yes, you must send us the payment receipts by e-mail to: cac@sabagroup.com indicating the details of the invoice holder.
-
What products can I buy through the app?
You will be able to purchase the following products: - Multiday 24h and Multiday Daytime from 6am to 10pm for stays of 1 to 30 days. - Weekend (weekends at train stations).
-
Can I use my subscription in other parking lots within the Saba network?
It is not possible, as the subscription is linked to a single parking lot, a user, and a vehicle.
-
What should I do if I have VIA-T and have purchased a multiday product online?
You must remove the VIA-T from the car and access the parking using the selected access method (QR or license plate).
-
I have purchased a train ticket with my +RENFE card but want to pay for parking with VIA-T, how can I do it?
If you use VIA T to pay for your parking stay and meet the requirements of the railway operator, you will need to download the Saba app, register, and add your VIA-T to redeem the discount.
-
Does my train ticket from the RENFE operator include free parking?
Renfe offers 24 hours of free parking to its travelers with the Más Renfe Gold/Platinum loyalty card. If this applies to you, the card number must be printed on the ticket.
-
Can I add my VIA-T or license plate to my My Saba account?
Yes, log in to My Saba and add your VIA-T or license plate under "My access methods" for online purchases.
-
How can I request an invoice for my online purchase?
The invoice must be requested during the purchase process in the "Do you need an invoice?" section. It cannot be requested afterward.
-
How can I purchase a subscription on the website?
Indicate in the search engine the location where you need to park and select the car park that best suits you. Click on ‘Calculate your stay’ and select ‘Monthly passes’. Enter the number of days and the desired time slot and we will offer you the best subscription option.
-
What payment methods can I use online?
You can pay for your online purchases with a credit or debit card.
-
How can I check the invoices for my online purchases?
· Multiday and Weekend will be sent by postal mail to your address. · Subscriptions - the invoices can be viewed in your personal area "My Saba".
-
How do I cancel my purchase?
You can cancel the purchase within 14 days of signing up if you haven't used it. Send an email to request a refund and you will receive a reimbursement.
-
How do I know that my online purchase is confirmed?
We will send you a confirmation email within 15 minutes after your purchase.
-
How can I find out what services a parking lot offers?
On the information page of each parking lot, you will see icons that describe all the available services.
-
What can I do if I have a double charge for accessing with VIA-T and had already purchased a product online?
You will need to send us an email at: atclientesaba@sabagroup.com indicating your license plate, VIA-T number, and the reference of your online purchase.
-
Is it possible to view my purchase history?
Yes. In the main menu of the app, scroll down to the "History" section. By clicking "View all," you'll be able to see all completed, ongoing, or upcoming transactions.
-
I am a subscriber and have changed my VIA-T, do I need to inform the parking lot?
Yes, you need to provide the details of the new VIA-T to the parking lot where you're subscribed so they can relink it and deactivate the old VIA-T. If you're registered on our website, you should log into My Saba and update your VIA-T details, including the number and expiration date, under the "My access methods" section.
-
Can Saba deactivate my account?
Saba reserves the right to cancel accounts if the customer misuses the site or the Virtual Office.
-
How can I get the payment receipts for my VIA-T?
To get the receipt for each parking paid with VIA-T, you need to register as a customer on My Saba and add your VIA-T in the "My access methods" section.
-
How can I redeem my Renfe allowance through the app?
Sign up or log in. Go to "Products and Services," find "Discounts." Redeem your bonus and, if applicable, your Renfe allowance.
-
If I am a web subscriber, can I view my invoices through the app?
Yes. You need to log in with your web user and password, then go to "My Account," where you can see the "My invoices" section. By clicking on it, you will be able to access your monthly invoices for the subscription purchased through the website.
-
Is VAT included in the prices?
All prices include VAT. The amount paid at the time of purchase will always be the total price of the transaction.
-
Can I purchase subscriptions through the app?
No, currently it is not possible to purchase subscriptions through the App. Only via the website or at the parking lot.
-
What hours are included in the Multiday 24h?
The Multiday 24h product covers the 24 calendar hours of the day or days you have contracted.
-
How do I start using the Saba App?
Get the free "Saba-Find your parking" app on the App Store or Google Play. On Android, search for "Saba" in the Google Play Store and select the app. On iOS, search for "Saba" in the App Store.
-
Is there enough height in the parking lot for my car to enter?
On the parking information page, you will be able to see the maximum height.
20 
Discounts up to 70% 
Spain
Portugal
Italy
Chile
United Kingdom
Germany
Czech Republic
Slovakia
Catalan (CAT)